Returns & Exchanges

At Orange Tree, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all our handcrafted furniture and decor. If you are not completely satisfied with your purchase, we are here to help facilitate a seamless exchange or refund.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Pack with Care

Place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.

3

Schedule a Pickup

For large furniture pieces, our concierge team will contact you to arrange a convenient professional pickup, while smaller decor items can be dropped off at any authorized shipping center.

4

Receive Your Refund

Once our quality control team inspects the returned items at our warehouse, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing